FAQ'S & Returns

Returns and Refund Policy 
We do not offer refunds or returns for change of mind, so please choose products carefully.
Refunds will be issued for damaged or faulty goods if the customer does not wish to have the items replaced.
All claims must be made within 5 days of receiving goods.
Please see our Terms and conditions for further clarification and information 
Q: Where are your products made?
A: Whilst all our products are Designed in Australia, most products are a manufactured overseas. These Countries include; Italy, France, China, India, Australia, Sweden and Denmark
Q: Is there anywhere we can physically see your products?
A: Not at the moment. During the Christmas Period (November & December) we have a collection of products available for purchase at our Doncaster Pop Up Shop
Q: Where do your products ship from?
A: Orders are shipped from our Melbourne Warehouse.
Q: Is click and collect available for online orders?
A: In store PickUp is unavailable at this time, Please stay tuned.
Q: How long will it take for me to receive my order?
A: Orders will leave our warehouse within 1-3 business days. Delivery time once the order leaves our warehouse will depend on delivery location.
VIC & NSW – 1-2 Business days
TAS, QLD, SA & WA – 2-5 Business days
Q: What happens if I change my mind? Can I return my products?
A: Please see our Returns and change of mind Policy
Q: What payment methods do you have online?
A: We accept ALL Credit cards, AfterPay and PayPal as methods of payment.
Q: Where is my Order?
A: Once your order is placed, you will receive constant email updates as to the status of your order. Once your order has been sent, you will also receive a tracking number.
Q: I’ve received my order but its broken or wrong?
A: As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know as soon as you can. Please take photos and email to hello@mossandjasper.com.au with your name and order number, One of our customer service team will respond to you within 48hours
Q: Do your products come with Batteries?
A: Please note: Batteries are not included with any of our electrical products.
Q: Does Holly and Ivy have After pay or Zippay?
A: YES! We do offer Afterpay. However, we don't offer Zippay at this time.