Privacy Policy
Our Privacy Policy and any other terms posted on the website (collectively, the ‘Terms’), govern your use of the website located at https://hollyandivy.com.au and your purchase of the goods available for purchase through the Site. The Terms form a binding contractual agreement between you and Moss and Jasper Enterprises PTY LTD (ABN 99 634 683 891) trading as Holly and Ivy (‘We’, ‘Us’ or ‘Our’).
For that reason, this Privacy Policy is important and you should read them carefully and contact us with any questions before you use the Site and purchase goods available through the Site. You can contact us on hello@hollyandivy.com.au
1. Your Privacy is important
Holly and Ivy are committed to protecting your privacy as an online visitor to our website.
We use the information collected to maximise the service that we provide.
When you contact Holly and Ivy, including by purchasing any of our products, or joining our mailing list, you agree to this privacy policy.
Holly & Ivy respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
1.1 All information Holly & Ivy receives from its customers is protected by our secure server. https://hollyandivy.com.au/ secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access.
1.2 We do not store credit card information. All debit and credit transactions on the site occurs through a third-party payment gateway (the ‘Processer’). By providing these details you hereby authorise the Processer to procure payment from your nominated payment method.
2. Who is Holly & Ivy
Moss and Jasper Enterprises PTY LTD (ABN 99 634 683 891) trading as Holly and Ivy
3. Collection of personal information
3.1 We received and store information you enter on our website or in store. The types of personal information that we may collect about you includes but not limited to;
a. Name
b. Shipping Address
c. Billing Address
d. Phone Number
e. Business Details (Wholesale Customers Only)
3.2 The main ways Holly & Ivy will collect any personal data
a. if you purchase or order any product from us online
b. if you are a wholesale customer in connection with products by your business to us;
c. if you interact with us via social media platforms;
d. if you subscribe to any of our mailing lists
e. if you participate in any competition that we conduct;
f. anyone sharing information with us for loss prevention and/or law enforcement purposes
3.3 Use and disclosure of personal information
a. to provide Holly & Ivy products and services to you
b. to provide access to the Holly & Ivy website, including to provide you with content on that site that is relevant to you:
c. to consider feedback and complaints that you may make to us
d. to provide refunds and exchanges
e. to promote and advertise our products and service
f. to undertake product recalls
g. to manage our business and to meet Holly & Ivy’s legal and regulatory requirements.
4. Protecting your personal information
Personal information is held by Holly & Ivy in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on Holly & Ivy’s IT systems and the IT systems of Holly & Ivy’s contractors or service providers.
If your personal information is initially collected in paper form, we will destroy that paper when the information is recorded in electronic form.
We will keep that information in a secure location until that occurs.
Holly & Ivy authorise personal will have access to your personal information. These personal required to treat this personal information as confidential and deal with it in accordance with this privacy policy. We impose obligations on our contractors and service providers to the same.
5. Cookies and IP addresses
5.1 A cookie is a small file placed in your web browser that collects information about your web browsing history. The use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email or phone number) https://hollyandivy.com.au/ uses cookies to analyse website traffic and help us provide a better website experience through third party services.
We may also use IP address to analyse trends, administer our sites, track traffic patterns and gather demographic information for credit fraud protection and risk reduction.
5.2 Our website uses Google Analytics, which transmits website traffic data to google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. By using our website, you consent to Google processing you data in the manner described in Google’s Privacy Policy.
6. External links
Our website may contain links to or from external websites, these websites are not subject to our privacy standards, policies and procedures. Holly & Ivy is not responsible for ensuring the protection of any of your information collected from any such third-party website/app.
We encourage you to be aware of this when you leave our website and to read the privacy policies for every third-party website that you access.
7. How to contact Holly & Ivy
If you have any enquiries about your personal information stored by Holly & Ivy, please reach out on PH: (03) 9917 3171 or E: hello@hollyandivy.com.au
If you wish to cease receiving any such information you may let us know by email or unsubscribing at any time and your request will be actioned as soon as possible.