FAQ'S & Returns

Returns and Refund Policy 
We do not offer refunds or returns for change of mind, so please choose products carefully.
Refunds will be issued for damaged or faulty goods if the customer does not wish to have the items replaced. Please ensure you take a photo of damaged goods and do not dispose of them as we may have them sent back to our Warehouse. Please ensure all items are kept in their original packing when returned. We cannot process a refund or issue a replacement without an image provided.
All claims must be made within 5 days of receiving goods.
Please see our Terms and conditions for further clarification and information 
Q: Where are your products made?
A: Whilst all our products are Designed in Australia, most products are a manufactured overseas. These Countries include; Italy, France, China, India, Australia, Sweden and Denmark
Q: Is there anywhere we can physically see your products?
A: Not at the moment. We currently only have Pop-Up stores during the Christmas Period.
Q: Where do your products ship from?
A: Orders are shipped from our Melbourne Warehouse.
Q: Do you ship to PO. Boxes
A: No, At this stage we do not post to PO Boxes. If you only have a PO. Box, please contact our office at (03) 9917 3171
Q: my free Shipping code is not working?
A: please note: bulky orders cannot have free-shipping applied to them. Please contact our team if you have any further questions.
Q: Is click and collect available for online orders?
A: In store/warehouse PickUp is unavailable at this time, Please stay tuned.
Q: How long will it take for me to receive my order?
A: Orders will leave our warehouse within 3-5 business days of your order. Delivery time once the order leaves our warehouse will depend on delivery location.
VIC, SA & NSW – 1-2 Business days
TAS, QLD, NT & WA – 2-5 Business days
WA: due to closure of the east-west rail line due to severe weather and flooding. This is impacting customers in Western Australia, who should expect delays in the delivery of some mail and parcels.* - as at 16/March 2024
Q: What happens if I change my mind? Can I return my products?
A: Please see our Returns and change of mind Policy
Q: What payment methods do you have online?
A: We accept ALL Credit cards, AfterPay and PayPal as methods of payment.
Q: Where is my Order?
A: Once your order is placed, you will receive constant email updates as to the status of your order. Once your order has been sent, you will also receive a tracking number.
Q: I’ve received my order but its broken or wrong?
A: As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know as soon as you can. Please take photos and email to hello@hollyandivy.com.au with your name and order number, One of our customer service team will respond to you within 48hours
Q: Do your products come with Batteries?
A: Please note: Batteries are not included with all of our electrical products.
Q: Does Holly and Ivy have AfterPay, Laybuy or Zippay?
A: YES! We do offer Afterpay & LayBuy. However, we don't offer Zippay at this time.