Shipping policy

Pre-Orders

All pre-orders will be shipped once the product becomes available, as indicated on the product listing at the time of purchase. Please note that any order containing both pre-order and "in stock" items will be shipped together in one shipment when the pre-order item is ready. If you wish to receive "in stock" items within our standard dispatch lead time of 5-10 business days, we recommend placing two separate orders—one for the "in stock" items and one for the pre-order items.
Christmas orders will begin shipping from early October 2025. However, stock may become available earlier, so please make sure your delivery address is ready to receive orders as soon as they're dispatched.

Processing Time

Please allow our warehouse 5-10 business days to process and dispatch your order. Please note, this timeframe does not include the delivery time.


Dispatch and Delivery Times

Delivery time once the order leaves our warehouse is depending on the delivery location.
VIC, SA & NSW 2 – 3 Business Days
TAS, QLD, NT & WA – 2 – 5 Business Days

Please note WA customers may experience delays due to weather conditions.
**These are estimated delivery times and may occasionally be affected by unforeseen circumstances.


Order Tracking

Once the order is processed from our warehouse, you will receive an email with your tracking information.
Can’t locate your tracking number? Please reach out to our team online@hollyandivy.com.au and they can assist.


Shipping Partners

We ship all orders through Australia Post, Team Global Express and Direct Freight Express


Click and Collect

Click and collect is currently available


Damaged goods

As soon as you receive your order, open up the box and check that everything’s there and undamaged.
If there’s a problem, please let us know as soon as possible, within 5 business days.
Please take photos and email to online@hollyandivy.com.au with your name and order number. Our customer service team will be in touch with a solution.


Returns

We do not offer refunds for change of mind at Holly & Ivy. Please see our Returns and Refund Policy for more information.


International Shipping


At this stage we only ship internationally to New Zealand.
Please note not all items are available to ship to New Zealand due to size and weight restrictions, please contact our service team for further details.
Please contact our team if you wish to purchase items from other countries


Shipping Fees


Any advertised shipping fees are estimates only, accurate shipping fees are calculated at the checkout.

Address Accuracy & Delivery Issues

Please ensure your shipping address is correct at the time of placing your order. If you’ve submitted an incorrect or incomplete address, contact us as soon as possible by:

Emailing us at online@hollyandivy.com.au
Calling our office on (03) 9917 3171

Important:
Calling during our office hours (Monday to Friday, 9:00 AM – 4:00 PM) is the most reliable way to reach us in time, in case your email is not seen before the order is processed.

While we will always do our best to help, Holly and Ivy is not liable if your order is shipped to the wrong address provided at checkout

If Your Order Has Already Been Shipped

If your order has already left our warehouse, we recommend contacting the courier directly with your tracking number to help resolve the issue quickly. This is often the fastest way to make changes or lodge a redirection request.