Processing Time

Please allow our warehouse 3-5 business days to process and dispatch your order.

Dispatch and Delivery Times

Delivery time once the order leaves our warehouse is depending on the delivery location.
VIC, SA & NSW 2 – 3 Business Days
TAS, QLD, NT & WA – 2 – 5 Business Days

Please note WA customers may experience delays due to weather conditions.

Order Tracking

Once the order is processed from our warehouse, you will receive an email with your tracking information.
Can’t locate your tracking number? Please reach out to our team and they can assist.

Shipping Partners

We ship all orders through Aus Post and StarTrack

Click and Collect

Click and collect is available from our Warehouse, based in Keilor East, during peak periods only.
Please follow instruction at the online checkout. Click and collect is not available at our pop-up stores.

Damaged goods

As soon as you receive your order, open up the box and check that everything’s there and undamaged.
If there’s a problem, please let us know as soon as possible, within 5 business days.
Please take photos and email to with your name and order number. Our customer service team will be in touch with a solution.


We do not offer refunds for change of mind at Holly & Ivy. Please see our Returns and Refund Policy for more information.

International Shipping

At this stage we only ship internationally to New Zealand.
Please note not all items are available to ship to New Zealand due to size and weight restrictions, please contact our service team for further details.