Shipping policy

Christmas Closure

Warehouse Closure
Our warehouse will be closed from Monday, 23rd December, and will reopen on Monday, 6th January. Orders placed during this period will be processed and shipped starting 6th January.

Office Closure
Our office will be closed from Friday, 20th December, and will reopen on Monday, 6th January. During this time, customer service and other office-related activities will be unavailable.

Pre-Orders

All pre-orders will be shipped once the product becomes available, as indicated on the product listing at the time of purchase. Please note that any order containing both pre-order and "in stock" items will be shipped together in one shipment when the pre-order item is ready. If you wish to receive "in stock" items within our standard dispatch lead time of 5 business days, we recommend placing two separate orders—one for the "in stock" items and one for the pre-order items.

Processing Time

Please allow our warehouse 3-5 business days to process and dispatch your order. Please note, this timeframe does not include the delivery time.


Dispatch and Delivery Times

Delivery time once the order leaves our warehouse is depending on the delivery location.
VIC, SA & NSW 2 – 3 Business Days
TAS, QLD, NT & WA – 2 – 5 Business Days

Please note WA customers may experience delays due to weather conditions.

Order Cut-Off Dates for Pre-Christmas Delivery

  • Metro Areas: Place your orders by Wednesday, 18th December at 11:59pm.
  • Regional Areas: Ensure your orders are placed by Tuesday, 17th December at 11:59pm
  • Western Australia, North Queensland, and Northern Territory: Orders must be placed by Tuesday, 17th December to allow for extended transit times.


Order Tracking

Once the order is processed from our warehouse, you will receive an email with your tracking information.
Can’t locate your tracking number? Please reach out to our team hello@hollyandivy.com.au and they can assist.


Shipping Partners

We ship all orders through Australia Post, Team Global Express and Direct Freight Express


Click and Collect

Click and collect is available from our Warehouse, based in Keilor East, during peak periods only.
Please follow instruction at the online checkout. Click and collect is not available at our pop-up stores.


Damaged goods

As soon as you receive your order, open up the box and check that everything’s there and undamaged.
If there’s a problem, please let us know as soon as possible, within 5 business days.
Please take photos and email to hello@hollyandivy.com.au with your name and order number. Our customer service team will be in touch with a solution.


Returns

We do not offer refunds for change of mind at Holly & Ivy. Please see our Returns and Refund Policy for more information.


International Shipping


At this stage we only ship internationally to New Zealand.
Please note not all items are available to ship to New Zealand due to size and weight restrictions, please contact our service team for further details.
Please contact our team if you wish to purchase items from other countries


Shipping Fees


Any advertised shipping fees are estimates only, accurate shipping fees are calculated at the checkout.