FAQ'S & Returns

RETURNS AND REFUND POLICY

Holly & Ivy do not offer refunds or returns for change of mind, either in-store or online, so please select your luxury Christmas decorations carefully.

For any damaged or faulty Christmas ornaments or Christmas decor, Holly & Ivy will replace the items at no cost to you, or issue a refund if preferred. Customers must provide a photo of damaged goods and should not dispose of them, as Holly & Ivy reserve the right to request the items be returned to our warehouse.
Claims must be made within 5 days of receiving your order.

Please see our full Return and Refund Policy for further clarification and information.

FAQ'S

Whilst all of our Christmas decorations are Designed in Australia, most products are manufactured overseas. These Countries include; Italy, France, China, India, Australia, Sweden and Denmark.

We currently only have Pop-Up stores during the Christmas Period. This year, we have one store in Chadstone Shopping Centre.

Shop B120/1341 Dandenong Rd, Malvern East VIC 3145

Please keep an eye on our social media updates

Orders are shipped from our warehouse in Melbourne, Australia.

No, at this stage we do not post to PO Boxes. If you only have a PO Box, please contact our office on (03) 9917 3171 or hello@hollyandivy.com.au

Orders will leave our warehouse within 3-5 business days of your order.
Delivery time once the order leaves our warehouse will depend on delivery location.
VIC, SA & NSW – 1-2 Business days
TAS, QLD, NT & WA – 2-5 Business days
Please see our shipping policy for more information

Once your order is placed, you will receive constant email updates as to the status of your order. Once your order has been sent, you will also receive a tracking number. If you have not received our order confirmation please get in touch via hello@hollyandivy.com.au

We cannot guarantee address changes will be possible after you have placed your order, but we will do our best to assist. Please contact our team by emailing your updated shipping address to hello@hollyandivy.com.au. Don’t forget to provide your online order number has reference.

As soon as you receive your order, open up the box and check that everything is there and undamaged. If there’s a problem, let us know as soon as you can. Please take photos and email to hello@hollyandivy.com.au with your name and order number. Our customer service team will be in touch with a solution.

We do not offer refunds for change of mind at Holly and Ivy. Please see our Returns and Refunds Policy for more information

Unfortunately not. Please see our Returns and Refund Policy for further clarification.

Please note: bulky orders cannot have free-shipping applied to them.

Click and Collect is currently unavaliable.

We accept ALL Credit cards, AfterPay and PayPal as methods of payment.

Please note: Batteries are not included with all of our electrical products.

Yes, We do offer AfterPay and PayPal pay in 4 via our online store. Please note we do not offer Buy Now, Pay Later options in our retail pop up store.

Our gift vouchers are available for purchase and redemption through our online store.
At this stage gift vouchers cannot be purchased or redeemed through our pop-up retail stores.
Please see our terms and conditions/gift voucher policy for more details.

As soon as the Dolce and Gabbana Christmas Panettone are available for pre-order, we'll update you via our social media channels. Stay tuned by following us on social media for the latest updates.

Each year, as soon as our curated, Christmas ornament packages are available for purchase, we'll update you via our social media channels. This is generally in October or November.

Stay tuned by following us on social media for the latest updates.

Depending on product availability, we will sometimes be able to re-stock sold our Christmas ornament Packages.

We will update you on re-stocks via our social media.

Certainly! For a custom ornament package, reach out to us at hello@hollyandivy.com.au.

Please specify your tree size (or if you're purchasing one) and your preferred theme. We'll then tailor recommendations to bring your Christmas vision to life.

Please direct any wholesale queries to wholesale@hollyandivy.com.au

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FAQ'S & Returns

RETURNS AND REFUND POLICY

FAQ'S

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