Holly & Ivy do not offer refunds or returns for change of mind, online or in-store, so please choose products carefully. Damaged and faulty goods will be replaced at Holly & Ivy’s expense, refunds will be processed if customer does not wish to have the items replaced. It is the customer responsibility to take a photo of damaged goods and not to dispose of the items as Holly and Ivy reserve the right to have the items returned to our Warehouse. We cannot process a refund or issue a replacement without an image provided. All claims must be made within 5 days of receiving goods. Please see our full Return and Refund Policy for further clarification and information.
FAQ'S
Whilst all our products are Designed in Australia, most products are a manufactured overseas. These Countries include; Italy, France, China, India, Australia, Sweden and Denmark
Not at the moment. We currently only have Pop-Up stores during the Christmas Period. Please keep an eye on our social media updates
Orders will leave our warehouse within 3-5 business days of your order. Delivery time once the order leaves our warehouse will depend on delivery location. VIC, SA & NSW – 1-2 Business days TAS, QLD, NT & WA – 2-5 Business days Please see our shipping policy for more information
Once your order is placed, you will receive constant email updates as to the status of your order. Once your order has been sent, you will also receive a tracking number. If you have not received our order confirmation please get in touch via hello@hollyandivy.com.au
We cannot guarantee address changes will be possible after you have placed your order, but we will do our best to assist. Please contact our team by emailing your updated shipping address to hello@hollyandivy.com.au. Don’t forget to provide your online order number has reference.
As soon as you receive your order, open up the box and check that everything is there and undamaged. If there’s a problem, let us know as soon as you can. Please take photos and email to hello@hollyandivy.com.au with your name and order number. Our customer service team will be in touch with a solution.
We do not offer refunds for change of mind at Holly and Ivy. Please see our Returns and Refunds Policy for more information
Please note: bulky orders cannot have free-shipping applied to them.
Click and collect is available from our Warehouse, based in Keilor East, during peak periods. Please follow instructions at the online checkout. Click and collect is not available at our pop-up stores.
We accept ALL Credit cards, AfterPay and PayPal as methods of payment.
Please note: Batteries are not included with all of our electrical products.
Yes, we do offer Afterpay & LayBuy via our online store. Please note we do not offer Buy Now, Pay Later options in our retail pop-up stores.
Our gift vouchers are available for purchase and redemption through our online store. At this stage gift vouchers cannot be purchased or redeemed through our pop-up retail stores. Please see our terms and conditions/gift voucher policy for more details.
As soon as the Dolce and Gabbana Christmas Panettone are available for pre-order, we'll update you via our social media channels. Stay tuned by following us on social media for the latest updates.
As soon as our curated, seasonal ornament packages are available for purchase, we'll update you via our social media channels. This is generally in October. Stay tuned by following us on social media for the latest updates.
Depending on product availability, we will sometimes be able to re-stock sold our ornament Packages. We will update you on re-stocks via our social media.
Certainly! For a custom ornament package, reach out to us at hello@hollyandivy.com.au. Please specify your tree size (or if you're purchasing one) and your preferred theme. We'll then tailor recommendations to bring your Christmas vision to life.
