FAQ'S & Returns


Holly & Ivy do not offer refunds or returns for change of mind, online or in-store, so please choose products carefully.
Damaged and faulty goods will be replaced at Holly & Ivy’s expense, refunds will be processed if customer does not wish to have the items replaced. It is the customer responsibility to take a photo of damaged goods and not to dispose of the items as Holly and Ivy reserve the right to have the items returned to our Warehouse.
We cannot process a refund or issue a replacement without an image provided.
All claims must be made within 5 days of receiving goods.
Please see our full Return and Refund Policy for further clarification and information.