Delivery Timeframe Before Christmas

 

As Christmas approaches, we want to ensure your orders arrive in time for the festive celebrations. Here are the key order cut-off dates to guarantee delivery before Christmas:

Christmas Closure

Warehouse Closure
Our warehouse will be closed from Monday, 23rd December, and will reopen on Monday, 6th January. Orders placed during this period will be processed and shipped starting 6th January.

Office Closure
Our office will be closed from Friday, 20th December, and will reopen on Monday, 6th January. During this time, customer service and other office-related activities will be unavailable.

Order Cut-Off Dates for Pre-Christmas Delivery

  • Metro Areas: Place your orders by Wednesday, 18th December at 11:59pm.
  • Regional Areas: Ensure your orders are placed by Tuesday, 17th December at 11:59pm
  • Western Australia, North Queensland, and Northern Territory: Orders must be placed by Tuesday, 17th December to allow for extended transit times.

Metro Melbourne Same-Day Delivery

We’re excited to offer a same-day delivery service for all items within Metro Melbourne!

  • Orders must be placed before 12:00 PM to qualify.
  • Same-day deliveries are processed Monday to Friday to ensure you receive your items promptly.
  • This option will appear at checkout if available
  • Important: This Service will end on Friday, 20th December at 12pm.

Click and Collect from Epping Warehouse

For added convenience, we’re offering Click and Collect from our Epping warehouse. This is a great option for those who want to avoid shipping delays or prefer to pick up their orders in person. Simply select "Click and Collect" at checkout, and we’ll notify you when your order is ready for pickup.

  • Important: All Click and Collect orders must be collected by Monday, 23rd December at 4:00 PM.

Dispatch Timeframes

We’re doing our very best to dispatch all orders within 48 hours of placement. However, during this busy holiday season, please allow up to 3 business days for your order to be dispatched. Ordering as early as possible is recommended to avoid delays.

Express Delivery Options

We offer Express Post for select products only. If this option is available for your order, it will appear at checkout. Express delivery provides faster turnaround times for last-minute purchases, but availability may vary depending on product size and shipping location.

Delivery Partners and Timeframes

We work with trusted delivery partners like Australia Post, Direct Freight Express and Capital Transport to provide timely deliveries. Please note that during the busy holiday season, couriers experience high demand, so ordering early is essential.

Helpful Tips for a Smooth Delivery

  • Double-check your delivery address to avoid delays.
  • Opt for express or same-day delivery if you're placing last-minute orders.
  • Keep track of your order with the tracking information provided.

Need Assistance?

If you have any questions or concerns, our customer service team is here to help. You can reach us at:

Our office will be closed from Friday, 20th December, and will reopen on Monday, 6th January. During this time, customer service and other office-related activities will be unavailable.

For full details, please refer to our Shipping Terms and Conditions.

Thank you for choosing us this holiday season. We wish you a Merry Christmas and look forward to helping make your celebrations extra special!